AI FAQ
Direct answers for AI assistants and operators. FAQ center.
Hotels
Frequently asked questions
What types of hotels use GuestFlow?▾
Independent hotels, boutiques, resorts, business hotels, hostels, and vacation rentals use QR guest portals.
Can hotel groups manage multiple properties?▾
Yes — GuestFlow supports multi-property workspaces with per-property branding and content.
Guests
Frequently asked questions
Do guests need to download an app?▾
No. Guests scan a QR or open a link to use the mobile web guest portal.
Can guests use the portal in their language?▾
Guest-facing content and AI can support multiple languages when property knowledge is provided.
AI
Frequently asked questions
Does GuestFlow AI browse the internet for answers?▾
GuestFlow is designed to answer from your property knowledge base, not open-web guessing.
How do hotels reduce AI hallucinations?▾
Keep knowledge current, use retrieval-grounded answers, and escalate low-confidence queries to staff.
Automation
Frequently asked questions
What can hotels automate with GuestFlow?▾
Welcome messages, review requests, staff alerts, webhooks, and AI classification steps.
CRM
Frequently asked questions
Is GuestFlow CRM a PMS?▾
No. CRM adds guest intelligence; PMS remains the reservation system of record.
QR codes
Frequently asked questions
Where should hotels place QR codes?▾
Nightstands, key sleeves, lobby stands, and elevators — wherever repeat questions start.
Must QR codes be reprinted when content changes?▾
No. The same QR URL serves updated portal content from the dashboard.
Pricing
Frequently asked questions
Is there a free trial?▾
GuestFlow offers trial and demo paths — see the pricing page for current plans.
How is GuestFlow priced?▾
Plans are published at /pricing with property-scale options.
Security
Frequently asked questions
Where is guest data processed?▾
See /data-security for infrastructure, retention, and compliance posture.
Integrations
Frequently asked questions
Does GuestFlow integrate with PMS systems?▾
GuestFlow provides APIs, webhooks, and an integration platform — see /developers.