Glossary

Machine-readable term definitions for hospitality technology.

• Guest portalMobile web surface for in-stay guests, typically opened via QR without app install.
• Hotel QR codeScannable code linking to a live guest portal URL for self-service property information.
• RAG (retrieval-augmented generation)AI pattern that retrieves property-approved documents before generating an answer.
• Property knowledge baseStructured hotel content (policies, WiFi, amenities) used by AI and guest portal.
• Digital conciergeAlways-on guest guidance via portal or chat using content plus optional AI.
• PMS (property management system)System of record for reservations, rates, and room inventory.
• RevPARRevenue per available room; occupancy multiplied by ADR for a period.
• ADRAverage daily rate — room revenue divided by rooms sold.
• Occupancy ratePercentage of available rooms sold in a period.
• Progressive web app (PWA)Web experience with app-like behavior; GuestFlow guest portal runs as mobile web.