What is…?
Canonical definitions for hospitality technology concepts. Stable URLs for search engines and LLM citations.
- What is a hotel guest portal?A hotel guest portal is mobile web opened by QR or link for WiFi, policies, AI answers, and amenities — no app install.
- What is hotel CRM?Hotel CRM stores guest profiles, preferences, segments, and tasks — complementing the PMS.
- What is hospitality AI?Hospitality AI answers from property-approved content (RAG) instead of open-web guessing.
- What is an AI concierge?An AI concierge is a hotel chat assistant that answers in-stay questions using approved property knowledge (RAG), not open-web search.
- What is hotel automation?Hotel automation connects stay events to messages, tasks, and integrations with audit logs.
- What is a digital concierge?A digital concierge delivers 24/7 guest guidance via portal or chat using content and optional AI.
- What is a hotel QR code platform?A hotel QR platform creates managed links to a live guest portal with scan analytics.
- What is hotel guest experience?Guest experience is perceived stay quality shaped by service, information access, and reliability.
- What is hotel operations?Hotel operations coordinates front desk, housekeeping, maintenance, and guest information daily.
- What is hotel revenue management?Revenue management optimizes ADR, occupancy, RevPAR, and in-stay ancillary revenue.
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