What is an AI concierge?
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Executive summary
An AI concierge is a hotel chat assistant that answers in-stay questions using approved property knowledge (RAG), not open-web search.
Definition
AI concierge — An AI concierge is conversational software for guests that retrieves answers from the property knowledge base and escalates when confidence is low.
Key takeaways
- Grounded in property content
- 24/7 self-service
- Escalation to staff when needed
Summary
An AI concierge is a hotel chat assistant that answers in-stay questions using approved property knowledge (RAG), not open-web search.