How GuestFlow works
Setup, how guests get answers, knowledge base, and the owner dashboard — in depth. Try the live demo anytime with no account.
What GuestFlow does for owners
GuestFlow turns your property information into answers guests reach from a QR — so you are not the 24/7 help desk.
For property owners
- Stop answering “What's the WiFi?” and “How do I check in?” on repeat
- Give every guest the same accurate answers, in their language
- Update house rules or parking info once — answers update with it
- See which questions guests ask and which local tips get clicks
- Earn commission when guests book recommended tours or restaurants
What guests get (so they message you less)
- Scan a QR in the room, lobby, or welcome folder
- Ask about WiFi, AC, checkout, restaurants — without waiting on you
- Get answers in their own language
- No download, no account, works in any phone browser
Hotels and resorts
Cut front-desk repeats. QR in every room or on key cards.
Villas and vacation rentals
Replace the welcome folder with answers on demand — WiFi, pool, checkout.
Airbnb and short stays
Share one link or QR in your check-in message.
Guest houses and B&Bs
Keep the personal touch without answering the same message twice.
How guests get answers without you
A guest scans your QR and opens a branded chat for your property. They ask the usual questions — GuestFlow answers from the information you provided, so your phone stays quiet.
Questions that usually land on your phone:
- 1Guest scans QR in room or opens link from check-in email
- 2Chat opens — property name and logo visible
- 3Guest asks in one of 8 languages
- 4GuestFlow answers from your WiFi, rules, and knowledge base
- 5Optional: local restaurant or tour recommendations with links
How GuestFlow works
From signup to your first answered guest question — most owners finish setup in about 10 minutes.
Create your property
Add name, location, and the basics guests always ask about.
WiFi name and password, check-in and check-out times, parking, pool hours, house rules, emergency contacts — everything you'd put in a welcome guide.
Build your knowledge base
Upload PDFs, Word docs, images, or paste text.
Guest manuals, local guides, menus, and policies are indexed for search. GuestFlow only answers from your content — not the open web.
Add local recommendations
Restaurants, tours, transfers, spas — with optional commission tracking.
Curate trusted partners for your guests. Track views, clicks, and bookings from your analytics dashboard.
Download and place your QR code
Print for rooms, reception, or send the link in your check-in message.
Each property gets a unique guest page and QR. Guests open it in Safari or Chrome — no app store.
Guests ask — you stay in control
GuestFlow answers around the clock. You edit content anytime from the dashboard.
Change WiFi or rules in seconds. Message usage and popular questions appear in Analytics so you know what guests need.
Under the hood
Your content, not the open web
Answers come from your property profile, uploaded documents, and recommendations — retrieved for accuracy.
Language that matches the guest
Guests write in their language; GuestFlow replies in 8 languages (English, Thai, Bulgarian, German, French, Spanish, Russian, and Chinese). This marketing site is available in 17 languages.
Always on
Late check-ins, weekend arrivals, different time zones — answers keep coming when you are offline.
Mobile-first guest page
Built for phones: clear text, simple chat, fast load. Made for QR scans at the property.
Your owner dashboard
Everything runs from one place: properties, knowledge, QR codes, billing, and analytics. No technical skills required.
Property manager
Multiple properties, logos, guest links, and QR codes in one place.
Knowledge uploads
PDF, DOCX, text, and images — re-indexed when you update files.
Message allowance
Free trial includes 50 messages. Paid plans scale for busy seasons.
Analytics
QR scans, chat sessions, top questions, and recommendation performance.
Team-ready
One account per business; upgrade when you manage more properties.
Free trial
Register, verify email, then verify your card to start 7 days free (€0.00 during trial).
Ready to try it
Open the live guest chat first, or start a free trial: 50 free messages for 7 days, one property (€0.00 during trial). Card verification required.