Roadmap

Directional public roadmap. Priorities may change; see changelog for shipped notes.

• shipped2026 Q2

  Knowledge-grounded AI controls

  Escalation, intent analytics, multilingual knowledge owners.

• shipped2026 Q2

  Research & Statistics Center

  Public reports and citeable statistic hubs.

• in progress2026 Q3

  Deeper PMS / messaging integrations

  Expanded webhooks and partner catalog.

• planned2026 Q4

  Benchmark dashboards for groups

  Anonymized network insights with privacy controls.