How GuestFlow works
A complete guide: what the AI concierge does, how guests use it, how you set it up, and what you control from the dashboard.
Start free trialWhat GuestFlow does
GuestFlow turns your property information into a 24/7 AI concierge that guests reach by scanning a QR code — no app, no login, no waiting for you to reply.
For property owners
- Stop answering “What’s the WiFi?” and “How do I check in?” on repeat
- Give every guest the same accurate answers, in their language
- Update house rules or parking info once — the AI knows immediately
- See which questions guests ask and which local tips get clicks
- Earn commission when guests book recommended tours or restaurants
For your guests
- Scan a QR code in the room, lobby, or welcome folder
- Ask anything in natural language — WiFi, AC, checkout, restaurants
- Get answers in their own language automatically
- No download, no account, works on any phone browser
Hotels & resorts
Reduce front-desk load. QR in every room or on key cards.
Villas & vacation rentals
Welcome folder replaced by instant AI — WiFi, pool, checkout.
Airbnb & short stays
Share one link or QR in your check-in message.
Guest houses & B&Bs
Personal touch at scale without answering the same DM twice.
The guest experience
A guest arrives, scans your QR code, and lands on a branded chat page for your property. They type or tap common questions — the AI responds instantly using only the information you provided.
Typical questions guests ask:
- 1Guest scans QR in room or opens link from check-in email
- 2Chat opens — property name and logo visible
- 3Guest asks in any language
- 4AI answers from your WiFi, rules, and knowledge base
- 5Optional: local restaurant or tour recommendations with links
How GuestFlow works
From signup to your first guest chat — a straightforward setup you can do between check-ins.
Create your property
Add name, location, and the basics guests always ask about.
WiFi name and password, check-in and check-out times, parking, pool hours, house rules, emergency contacts — everything you’d put in a welcome guide.
Build your knowledge base
Upload PDFs, Word docs, images, or paste text.
Guest manuals, local guides, menus, and policies are indexed with AI search (RAG). The concierge only answers from your content — not random internet guesses.
Add local recommendations
Restaurants, tours, transfers, spas — with optional commission tracking.
Curate trusted partners for your guests. Track views, clicks, and bookings from your analytics dashboard.
Download & place your QR code
Print for rooms, reception, or send the link in your check-in message.
Each property gets a unique guest page and QR. Guests open it in Safari or Chrome — no app store required.
Guests chat — you stay in control
AI answers 24/7. You edit content anytime from the dashboard.
Change WiFi or rules in seconds. Message usage and popular questions appear in Analytics so you know what guests really need.
Under the hood
Your content, not the open web
Answers come from your property profile, uploaded documents, and recommendations — indexed with vector search for accurate retrieval.
Automatic language detection
Guests write in their language; the AI replies in 8 supported languages including English, Thai, and Bulgarian.
Always on
Late check-ins, weekend arrivals, different time zones — the concierge never sleeps and never gets impatient.
Mobile-first guest page
Designed for phones: large text, simple chat, fast load. Perfect for QR scans from hotel rooms or rental kitchens.
Your owner dashboard
Everything runs from one place: properties, knowledge, QR codes, billing, and analytics. No technical skills required.
Property manager
Multiple properties, logos, guest links, and QR codes in one place.
Knowledge uploads
PDF, DOCX, text, and images — re-indexed when you update files.
AI message allowance
Free trial includes 50 messages. Paid plans scale for busy seasons.
Analytics
QR scans, chat sessions, top questions, and recommendation performance.
Team-ready
One account per business; upgrade when you manage more properties.
Free trial
Register, verify email, and test with a real property — no credit card.
Ready to try it?
50 free AI messages, one property, full dashboard access. No credit card.