Downloads

Premium resources for operations, CRM, and automation teams.

• Guest journey mapping template

  Worksheet for pre-stay, in-stay, and post-stay moments.

  template

• Luxury housekeeping checklist

  Room-ready standards and inspection points.

  checklist

• Front desk QR rollout SOP

  Step-by-step property launch for QR guest portals.

  sop

• Hotel automation playbook (PDF)

  Trigger library and example workflows.

  pdf

• CRM segmentation worksheet

  Define VIP, repeat, and at-risk segments.

  template

• Review response templates

  OTA and Google review reply patterns.

  template

• AI knowledge audit checklist

  Monthly content review for guest-facing AI.

  checklist

• RevPAR weekly dashboard template

  Track ADR, occupancy, and in-stay ancillary clicks.

  template

• Hotel SOP template pack

  Starter SOP outlines for front desk, night audit handoff, and guest messaging.

  sop

• Hotel marketing templates

  Pre-arrival, in-stay offer, and post-stay email outlines.

  template

• Staff training — guest portal & QR

  Short briefing deck outline so teams promote the QR without fear of replacement.

  pdf

• Hotel KPI dashboard template

  Ops and guest-experience KPIs including deflection and portal engagement.

  template