Industry · Acronyms

Hotel acronyms

Quick reference for hospitality and technology abbreviations. Pair with the glossary.

ADR — Average Daily Rate

Room revenue divided by rooms sold. Learn more

RevPAR — Revenue Per Available Room

ADR × occupancy (or room revenue / rooms available). Learn more

OCC — Occupancy

Rooms sold divided by rooms available. Learn more

PMS — Property Management System

Core hotel system for reservations, rooms, and folios.

CRS — Central Reservation System

Group-level booking inventory and distribution.

OTA — Online Travel Agency

Third-party booking channel (e.g. Booking, Expedia).

GDS — Global Distribution System

Travel agent / airline distribution networks.

CRM — Customer Relationship Management

Guest profiles, preferences, and follow-ups. Learn more

SOP — Standard Operating Procedure

Documented steps for consistent operations.

CSAT — Customer Satisfaction

Survey score of guest satisfaction. Learn more

NPS — Net Promoter Score

Likelihood-to-recommend metric.

RAG — Retrieval-Augmented Generation

LLM answers grounded in retrieved documents. Learn more

QR — Quick Response code

Scannable code linking to a guest portal URL. Learn more

KPI — Key Performance Indicator

Metric tied to operational or revenue goals.

API — Application Programming Interface

Programmatic integration surface. Learn more