Frequently Asked Questions
Objections and edge cases — not a repeat of the homepage. For setup depth, read How it Works.
What if a guest gets a wrong answer?
GuestFlow answers only from your property profile, knowledge uploads, and recommendations — not the open web. If something is wrong, edit that content in the dashboard; the next replies use the update. For critical policies, keep emergency contacts and house rules crystal clear in Property Info.
Can I see what was told to my guest?
Yes. Chat sessions and messages are stored per property. Review them in Analytics and property session views; Business plans can also pull sessions via the API.
What happens when my messages run out?
When your monthly (or trial) allowance is exhausted, new guest chat replies stop until you upgrade or the next billing period resets the limit. Guests will see a clear message that the host needs to renew or upgrade — the chat does not invent unpaid answers.
Where does guest chat data go? Are you GDPR-ready?
Guest messages are stored so you can audit conversations. Model processing uses our provider with your property context. We publish a Data & Security page covering hosting, retention, subprocessors, and DPA on request — start there, then read the Privacy Policy for legal detail.
How do recommendation commissions actually work?
You add restaurants, tours, or transfers with your own partner or affiliate links and an optional commission % for your bookkeeping. Guests get clickable tips; we track clicks in Analytics. Partners pay you — GuestFlow does not run a marketplace payout. Honest tooling, not a promise that we send you money.
Do guests need an app or account?
No. They scan your QR or open the guest link in a mobile browser and chat immediately.
Does GuestFlow invent answers from the internet?
No. Replies are grounded in what you configured. If content is missing, GuestFlow should say it does not know and suggest contacting the host.
Which languages are supported?
Guest answers are available in 8 languages: English, Thai, Bulgarian, German, French, Spanish, Russian, and Chinese. The marketing site is available in 17 languages. Guest language is detected automatically.
How does pricing and the free trial work?
- White-label guest experience (no GuestFlow branding on QR pages)
- API access for integrations
- Outbound webhooks for booking systems
- Dedicated support
- Dedicated support — contact us for priority assistance
What's included in the Business plan?
White-label guest experience, API access, outbound webhooks, and dedicated support.