Learn · Automation · guide
Workflow automation for hotels
Design event-driven workflows for guest messaging, tasks, and integrations.
Maria Ivanova · · 9 min read
Key takeaways
- Trigger → condition → action
- Log every execution
- Start with welcome + review flows
Common automation patterns
Welcome on check-in day, review ask after checkout, and staff ping when AI confidence is low.
- Map guest journey moments
- Pick one trigger
- Add human approval for edge cases
- Measure completion rate
FAQ
PMS required?
Helpful but not mandatory — portal events can trigger flows.